Return, Cancellation and Refund Policy

At Asif Mutton, customer satisfaction, freshness and hygiene are important to us. Because fresh meat is a perishable food product, it cannot ordinarily be returned or exchanged after delivery once it has been accepted, opened, handled or stored by the customer.

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This restriction does not affect any rights available to customers under applicable consumer law.

Please contact us immediately if:

• You received the wrong product.

• An item is missing from your order.

• The product or packaging was damaged at delivery.

• The product appeared spoiled or unfit for use when delivered.

• The quantity received materially differs from the confirmed order.

Please preserve the product and packaging and provide your order details, photographs or a short video where reasonably requested. This helps us investigate the issue quickly.

Concerns involving fresh products should be reported as soon as possible on the day of delivery. Delayed complaints may be difficult to verify because product quality can be affected by storage and handling after delivery.

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Do not consume a product if you believe it may be spoiled or unsafe.

After reviewing the complaint, Asif Mutton may offer an appropriate resolution, including:

• Replacement of the affected item.

• Refund for the affected item.

• Store credit, where accepted by the customer.

• Another suitable resolution agreed with the customer.

Approval will depend on the nature of the complaint, available evidence and the circumstances of delivery. Nothing in this policy limits remedies that must be provided under applicable law.

You may request cancellation before the order has entered preparation or been dispatched. Once fresh meat has been cut, minced, customised, packed or sent for delivery, cancellation may not be possible because the product is perishable and prepared specifically for the order.

If Asif Mutton cancels an order after receiving payment—for example, because a product is unavailable—the amount paid for the cancelled item will be refunded.

Approved refunds will be sent to the original payment method whenever reasonably possible. Processing may take approximately 5–10 business days after approval, depending on the bank or payment provider.

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For cash payments, we will contact you to arrange an appropriate refund method. Delivery charges may not be refundable when the correct order was successfully delivered, except where required by law or agreed by Asif Mutton.

Asif Mutton
Alake Market, Alake
Mangalore, Karnataka – 575003
Phone: +91 9845433565
Email: mohammed.razak888@gmail.com
Website: www.hygienicmutton.com